Frequently Asked Questions
Everything you need to know about your handcrafted beauty routine.
How can I track my Camille Rose order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy for beauty products?
We accept returns on unopened and unused products within 30 days of purchase. Due to the nature of our handcrafted ingredients, we cannot accept returns on items that have been opened or used.
Are Camille Rose products safe for all hair types?
Yes, our gourmet blends are formulated with natural ingredients designed to nourish and strengthen all hair textures, including curly, coily, and wavy patterns.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Are your products vegan and cruelty-free?
We are proud to be a cruelty-free brand. Most of our products are vegan, utilizing plant-based ingredients and natural oils to provide high-performance results without animal testing.
What should I do if my package arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged items and your order number. We will work quickly to send a replacement.